IT Solution Center portal is live

by Anonymous in , , , , 0

I'm so pleased to share that as of 5:00PM today we have launched the new IT Solution Center self-service technology support portal, powered by TeamDynamix.

The new IT Solution Center portal enables students, faculty, staff to:

  • Find answers to common technology questions
  • Submit requests for IT support (including project requests!)
  • Browse the list of available technology services
  • View and update your open IT service requests, help tickets, project requests and active projects
A link to the IT Solution Center was added in our myCI, and we've provided links throughout the Information Technology Services (ITS) web site to the new Solution Center portal. All new support tickets submitted via the support portal have been verified to be properly routing to our technical support teams.

Visit the new IT Projects section of the Solution Center portal for quick and easy access to submit new project requests, and use the IT Projects Knowledgebase to learn more about the project process.

Special thanks to Melissa Bergem and the ITS planning and implementation teams for their dedication to making this launch a success. Thanks to their dedication, we are able to launch our portal with over 70 new services, and a knowledgebase with over 40 articles.

Please call the Solution Center at 805-437-8552 with any questions or issues about the new support portal, and thanks in advance for your patience and cooperation as we work through any remaining go-live glitches.

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